1. Subscription Cancellations
You may cancel your recurring subscription at any time directly through the Billing section of your PerformancePlatform dashboard. When you cancel:
- Your subscription remains active with full execution allowance until the conclusion of your current paid billing period (month or year).
- No further automatic renewals will be billed to your payment method by Razorpay.
- Upon expiration of the paid period, your organization transitions back to the baseline trial state without deleting historical test run metrics.
2. Refund Considerations
Because PerformancePlatform provides a lifetime Free Trial (3 executions) to verify agent compatibility, test execution, and API import prior to purchasing, subscription fees for initiated periods are generally non-refundable once test executions have been consumed.
In cases of verified billing errors, duplicate charges, or service outages preventing agent connectivity during the billing cycle, please submit an inquiry to our support team within 14 days of the transaction for manual review.
3. Payment Failures & Grace Periods
If a recurring charge fails due to card expiration or bank mandate refusal, Razorpay will retry charging according to banking network schedules. If payment cannot be recovered after retries, the subscription is halted until a valid payment method is authorized.